Speakers Bios, Photos, Presentations & Answered Questions

Mary Lou Ackerman.jpg

Mary Lou Ackerman

Mary Lou Ackerman is Vice President of Innovation with Saint Elizabeth. Her background is extensive - she has led the development and implementation of many business improvement projects, innovations and partnerships.  Mary Lou joined Saint Elizabeth in 1987 as a visiting nurse, and she has augmented her clinical background with a graduate business degree and significant experience with health informatics.  Mary Lou has a passion for community health care, combined with a desire to advance home health care, using innovative solutions to support improved health outcomes and care delivery processes for both clients in their homes as well as the mobile work force that cares for them.


William Charnetski

William's answers are available here.

William Charnetski is an accomplished national and global executive who has worked in the highest levels of business, law and government. He has acted as the chief health innovation strategist for Ontario Ministry of Health and Long-term Care since September 2015. William has spent more than 10 years working on integrated health solutions in Canada and around the world, in the rapidly changing global pharmaceutical industry. He has a track record of leading transformational change, developing organizations, leading people to realize their potential, fostering internal and external partnerships and collaboration, and delivering results.

William has been a leader to the industry within Ontario Ministry of Research and Innovation, the Ministry of Health and Long-Term Care and other Ontario ministries. He’s been instrumental in bringing an integrated approach to adopting value-adding, innovative pharmaceutical technologies to Ontario.

Angela Copeland.png

Angela Copeland

Angela is an innovation-focused change driver with a track record of leading large-scale, complex, transformational projects. She brings more than 20 years of leadership experience in healthcare informatics to her role as the Director, Data & Analytics Strategic Initiatives & Governance at CCO. She is responsible for the implementation and management of the action plan to realize CCO’s Data & Analytics Strategy. She is also responsible for the execution of an integrated enterprise-wide governance framework that incorporates policy and procedure setting, risk identification and mitigation, stewardship, compliance, quality and privacy/legal applications of data management and analytics. Previously, Angela was the Chief Information Officer & Privacy Officer at Runnymede Healthcare Centre whereby she spearheaded the IT build of a new 200-bed complex continuing care hospital. As the Director, Information Technology at the Centre for Addiction and Mental Health (CAMH), she successfully evolved the IT portfolio through a post-merger, Y2K and a multi-year site redevelopment plan. Angela has a Masters of Education (M.Ed.) with a focus in Adult Education and is a Certified Professional in Healthcare Information and Management Systems (CPHIMS). She is currently an elected Board member of COACH: Canada’s Health Informatics Association. She is a passionate individual who has dedicated her career to making a difference by advancing healthcare quality and performance through IM/IT initiatives.

Brian Golden_headshot.png

Brian Golden

Brian's presentation is available here.

Brian Golden is the Vice-Dean of MBA Programs; the Sandra Rotman Chair in Health Sector Strategy at the University of Toronto and The University Health Network (joint appointment Faculty of Medicine); Professor of Strategic Management at Rotman; Co-Academic Director, Global Executive MBA for Healthcare and the Life Sciences; and Executive Director for Collaborative For Health Sector Strategy. Brian conducts research and teaches in the areas of strategic change and implementation, health system integration and funding, governance, organizational strategy, and leadership. Among his published work are articles in The Canadian Medical Association JournalHealth PolicyHealthcare QuarterlyHealthcare PapersHealthcare Management Science, The Annals of PharmacotherapyClinical Oncology, The Strategic Management Journal, Management ScienceAdministrative Science Quarterly Academy of Management Journal, Academy of Management Review, and The Harvard Business Review.

Jacob Lippa.jpg

Jacob Lippa

Jacob's presentation is available here. 

As Manager for Value Based Care and Clinical Analytics for Providence St. Joseph Health, Jacob Lippa is responsible for integrating patient-reported outcomes into clinical practice and leveraging these and other routinely collected data to drive quality improvement and cost reduction efforts across a system comprising 50 hospitals and more than 800 clinics. Prior to joining Providence, he held a dual appointment with the International Consortium for Health Outcomes Measurement and Harvard Business School, where he worked for Professor Michael Porter to advance Value Based Health Care globally. For more than 15 years, he has sought to use data and analytics to bridge health care policy and practice. Originally from Denver, Colorado, he is a certified quality improvement advisor and patient safety officer, and holds a postgraduate degree in health care policy and management from Columbia University.

Fredrika Scarth.png

Fredrika Scarth

Fredrika's presentation is available here. 

Fredrika Scarth is the Director, HQO Liaison and Program Development Branch, Health System Quality and Funding Division, MOHLTC. In this role she works with Health Quality Ontario, the provincial advisor on health quality, to support their programs, and provides leadership and direction on a range of innovative funding programs and health service delivery models that aim to improve patient outcomes and experience while ensuring health system sustainability. Fredrika’s previous experience in the MOHLTC includes leadership roles in health services research, performance and accountability, and primary health care. Fredrika holds a BA in Political Science from McGill University and an MA and PhD in Political Theory from the University of Toronto.

Shirlee M. Sharkey.jpeg

Shirlee Sharkey

Shirlee Sharkey is the President and CEO of Saint Elizabeth, a national social enterprise providing home care, health solutions and education to people where they are and when they need it. Under Ms. Sharkey’s leadership, the not-for-profit charitable organization has enjoyed exponential growth and expansion, and facilitated transformative solutions in areas such as Indigenous health, end of life care, and caregiver wellness and support. Today, Saint Elizabeth delivers 20,000 care exchanges daily through its team of 10,000 leaders and professionals. Passionate about giving back, Ms. Sharkey is the current Chair of Excellence Canada and a board member of the Canadian Centre for Aging and Brain Health Innovation. She is also member of the MaRS EXCITE International Advisory Council. Ms. Sharkey shares her knowledge and passion for social innovation as an Adjunct Professor at the University of Toronto’s Lawrence S. Bloomberg Faculty of Nursing and the Institute of Health Policy, Management and Evaluation.

Kevin Smith.jpg

Kevin P.D. Smith

Kevin's presentation is available here. 

Dr. Kevin Smith is President and CEO of St. Joseph's Health System and CEO of the Niagara Health System. With over 12,000 colleagues partnered in clinical care, health professional education and research, and operating dollars in excess of $1.25B, Kevin is privileged to lead one of Canada’s largest and most comprehensive academic health care networks. Kevin is a Professor (Part Time), Department of Medicine, DeGroote School of Medicine, McMaster University and is committed to the tripartite mission of outstanding health professional education, scholarly research and innovation, and high quality, evidence driven care. His current areas of interest include technology enabled care across the continuum, aligning economic incentives for high quality care, and the application artificial intelligence in clinical care. Kevin has been a pioneer of, and leader in, advancing integrated care models, championing this for the Province of Ontario. This work has resulted in the expanded introduction of quality based procedures and bundled funding initiatives by the Ministry of Health and Long Term Care. Kevin has been awarded the Queen Elizabeth II Golden and Diamond Jubilee Medals. Late in 2015 Dr. Smith was honoured by Pope Francis for his contributions to health care by being made a Knight of St. Gregory the Great.

Caleb Stowell.jpg

Caleb Stowell

Caleb Stowell is Enterprise-Director, Value Based Care at Providence St. Joseph Health, a large health system spanning 6 states in the Western United States. He brings cost and outcomes data together to engage physicians in optimizing the value of their care. Prior to Providence, he helped found and lead the International Consortium for Health Outcomes Measurement (ICHOM), focusing on outcome standard development and stakeholder engagement. He received his medical degree at Harvard Medical School and was Senior Researcher at Harvard Business School for 6 years.


Jason Sutherland

Dr. Jason M. Sutherland is an Associate Professor in the Center for Health Services and Policy Research (CHSPR) in the University of British Columbia’s (UBC) Faculty of Medicine. Dr. Sutherland is a Scholar of the Michael Smith Foundation for Health Research in British Columbia and is the Program Head, Health Services and Outcomes at the Centre for Health Evaluation and Outcome Sciences in Vancouver.Dr. Sutherland’s research falls into the categories of health system performance, effectiveness research and clinical outcomes. He has been studying funding policy, methods for improving cross-continuum care, and health systems’ variations in efficiency, effectiveness and quality of care. He has been leading research evaluating patients’ outcomes from surgery, measuring risk of adverse events, effects of wait times, gains in health and cost-effectiveness.

Henk Veeze.jpg

Hendrick Veeze

Dr. Veeze's answers are available here.

Henk Veeze is the senior international Medical Director at Diabeter Nederland BV. He is responsible for clinical care, international affairs and IT. For over 30 years he has focused his medical career on pediatrics and diabetes. Founded in 2006 by Dr. Henk Veeze and Dr. Henk-Jan Aanstoot, Diabeter offers a value-based care model that is focused on diabetes patients, use of technology, e-health solutions, and a unique patient experience. Diabeter is a patient-centric, Dutch-certified clinic network that specializes in providing comprehensive and individualized care for children and young adults with type 1 diabetes (T1D). With more than 2,000 patients in five locations across the Netherlands, Diabeter is one of the largest T1D clinics in Europe. In 2017, the Value-Based Healthcare Centre Europe awarded Diabeter with the Value-Based Healthcare prize.


Scott Wallace

Scott's presentation is available here.

An Associate Professor at the Dell Medical School, University of Texas at Austin and a Batten Fellow at the University of Virginia’s Darden School of Business, Scott Wallace has also served on the faculty for Harvard Business School’s executive education program on health care strategy and was previously a Distinguished Fellow at the Geisel School of Medicine at Dartmouth. Presently, he is a core part of the inaugural faculty of Dell’s medical school, an innovative new, value-based medical school in Austin. While at Dartmouth, Wallace helped to create Dartmouth’s masters in health care delivery science program, an innovative new course for mid-career executives and clinicians from across the U.S. and more than 15 countries. In collaboration with Elizabeth Teisberg – a leading expert on value creation and its integral role in improving service delivery in health care – Wallace also teaches workshops on value-based health care delivery using a new case model they developed together, including the proprietary Experience Group research tool.  The expert duo – also co-authors of a forthcoming book, “Capability, Comfort and Calm: Designing Health Care Services for Excellence and Empathy” –deliver custom content programs onsite, a significant differentiator from typical executive education platforms. Scott Wallace plays an influential part in the transformation of America’s health delivery. Leveraging his business and health policy background, he works in the U.S. and around the world with employers, health care providers, health plans, governments and others to develop new health benefit and care models to improve health, stop the progression of chronic diseases and effectively treat patients’ medical conditions.  

Greg Webster.jpg

Greg Webster

Greg Webster is CIHI’s Director, Acute and Ambulatory Care Information Services (AACIS). In this role, he leads CIHI’s national hospital, emergency and ambulatory care databases and clinical registries. He is currently co-lead for modernizing CIHI’s data supply and access. His portfolio includes CIHI’s pan-Canadian inpatient, day procedure and emergency department databases (Discharge Abstract Database, Hospital Morbidity Database and National Ambulatory Care Reporting System), as well as CIHI’s two clinical registries: the Canadian Organ Replacement Register and the Canadian Joint Replacement Registry. He also provides leadership to CIHI’s Patient Reported Outcome Measures (PROMs) program and aspects of CIHI’s Patient Reported Experience Measures (PREMs) program. Mr. Webster has over 20 years of experience using health data, information and evidence to improve health and health care.


Jennifer Zelmer

Dr. Jennifer Zelmer is President of Azimuth Health Group. In this capacity, she provides a range of advisory services to local, national, and international clients who seek to advance health and health care. In addition, she is the Editor-in-Chief of Healthcare Policy, an Adjunct Faculty Member at the University of Victoria, Faculty/Advisor to the Canadian Foundation for Healthcare Improvement, and serves on a range of health-related advisory committees and boards. Prior to founding Azimuth Health Group, Jennifer held a series of progressively responsible leadership positions in Canada and abroad, mostly recently as Executive Vice President at Canada Health Infoway, where she was executive lead for the organization’s national clinical adoption, innovation, consumer health, and communications programs, as well its Ontario investment portfolio. Before joining Infoway, Jennifer served as Chief Executive Officer of the International Health Terminology Standards Development Organization and as Vice President at the Canadian Institute for Health Information. Jennifer received her PhD and MA in economics from McMaster University and her B.Sc. in health information science from the University of Victoria.

Lynne Zucker.jpg

Lynne Zucker

Lynne's presentation is available here. 

As Vice President, Clinical Systems Integration at Canada Health Infoway, Lynne is currently leading a new initiative to provide citizen access to health information and digital health services.  Lynne is also responsible for national programs including: Standards and Interoperability, Privacy and CyberSecurity, Clinical Leadership and Change Management.  Lynne is a professional engineer by training, and prior to working at Canada Health Infoway held leadership roles at Apple Computer and Sun Microsystems.